UnitedHealth Group · Employee Platform

Simplifying a fragmented employee platform to enable clearer workflows and stronger connections across a global workforce.

Project at a Glance

• My Role: Lead UX Designer, including research, strategy, prototyping, design QA, and cross-functional collaboration.

• Team: Product and engineering

• Goal: Create a unified digital workplace that streamlines internal workflows, improves efficiency, and strengthens platform engagement.

• Outcomes: Faster, more personalized access to critical tools, driving higher NPS, improved task efficiency, and stronger employee engagement.

The Challenge

UnitedHealth Group’s internal digital ecosystem served over 350,000 employees, but data and feedback showed employees struggled to find tools, complete routine tasks, and stay engaged with company content. I aimed to simplify the experience, improve usability, and strengthen engagement by rethinking how employees interact with their digital workplace.

My Role

As the UX/UI designer on a cross-functional team of product managers, engineers, and stakeholders, I was responsible for:

• Problem framing

• Cross-functional alignment and collaboration

• Workflow mapping

• Iterative design for new features, enhancements, and redesigns

• Design system thinking

• Presenting designs to leadership, developers, and stakeholders

• Translating insights and feedback into wireframes, prototypes, and production-ready designs

Process

My approach centered on research, iteration, and validation, with continuous design, testing, and refinement informed by user and stakeholder feedback.

Research & Insights

• Gathered feedback from employees and stakeholders to identify business needs.

• Analyzed usage metrics to uncover the most utilized areas, friction points, and drop-off patterns.

• Found a clear need for faster access to key tools and more relevant, personalized content.

Iterative Design

• Mapped user flows and created wireframes to test structure early.

• Designed new tools, including Out of Office Planner, Employee Actions, Digital Badges, and Activity Tracker.

• Introduced a customizable dashboard, allowing users to prioritize the tools and content they use most.

Testing & Validation

• Guided usability testing and synthesized results into data-driven design decisions.

• Worked closely with developers and stakeholders during testing to align technical implementation with user expectations.

Impact

Approved designs moved into phased rollout targeting higher NPS, engagement, and task completion. The redesign unified the digital experience and gave employees faster, more personalized access to tools that supported their daily work.

• A more unified digital experience across web and mobile, helping employees complete tasks faster and engage more consistently.

• Increased satisfaction, task efficiency, and engagement

• A unified design framework that brought consistency and usability to UnitedHealth Group’s internal digital ecosystem, laying the groundwork for scalable enhancements and stronger employee engagement.